Support
Email us if you have trouble connecting, signing in, or managing membership. Describe what happened and which node you used.
Contact
Support email: [email protected]
We aim to reply within a reasonable time. For connection issues, note the node name, phone model, and roughly when it happened.
Email template
Copy, fill in, and send. Do not send passwords, verification codes, payment details, chat messages, or web page content.
## 1. Basics - Your name or nickname: - Contact email: - When it happened: - App version: ## 2. Phone and network - Phone model: - System version (e.g. Android 14): - Network: Wi‑Fi / Mobile data - Another connectivity tool or proxy on: Yes / No ## 3. What you were doing - Node you tried: - Signed in: Yes / No - Message on screen (short): - Steps: 1. 2. ## 4. Result - What you expected / what happened: - Retry or another node helped: Yes / No / Not tried ## 5. Attachments (optional) - Screenshot: Yes / No - Exported diagnostic file from app: Yes / No
Diagnostic export (optional)
Some app builds let you export a diagnostic file to help us investigate connection issues. You can also email without an attachment if you describe the problem clearly.
When you contact support, briefly describe the issue, node name, phone system, and approximate time. Do not send passwords, verification codes, payment details, chat content, or web page content.
We keep such information only as long as needed for troubleshooting. See our Privacy Policy.