Account Deletion
You can request deletion of your CityLink Global account from within the app. This page describes the in-app path, subscription notes, and how to reach support if you need help.
In-app path
- Open the app → Account
- Go to Account & security
- Select Delete account, review the warning, then enter your current password to confirm
Before you delete
- After deletion, you will no longer be able to sign in with that account. Account profile data, device bindings, and ordinary business data will be removed or anonymized.
- Deleting your CityLink account does not automatically cancel a Google Play subscription. If you subscribed through Google Play, you must cancel auto-renewal in Google Play subscription management, or the store may keep billing you.
- Transaction records that must be kept for refunds, fraud prevention, accounting, tax, or legal obligations are retained only for the necessary period and then deleted or anonymized.
- If you signed in only with Apple or Google and have not bound an email address, the app may ask you to bind an email first or contact support.
- If a subscription is later enabled on the Apple App Store, it must likewise be cancelled in that store.
Availability
The in-app deletion option reflects what is shown in the app. If self-service deletion is temporarily unavailable, follow the on-screen prompt to contact support.
Request by email (fallback)
If you cannot use the in-app flow, email [email protected] and describe the account to delete. Do not include passwords or verification codes.