Windows connection service troubleshooting

Short answer: When Windows connection fails, first check sign-in, network access, and system time. Then look for proxy conflicts, old connectivity tools, security software, or route-specific issues.

Common causes

• Signed-out or expired session prevents configuration from loading.
• Local network, DNS, or captive portal issue.
• Incorrect system time or time zone.
• Other proxies, connectivity tools, or security software are taking over networking.
• The selected route is under maintenance or unstable at the moment.

Troubleshooting steps

1. Disconnect and confirm regular websites load normally.
2. Open CityLink Global and confirm you are signed in.
3. Check Windows date, time, and time zone.
4. Temporarily pause other proxies, old connectivity tools, or security software that may intercept networking.
5. Switch to another available route.
6. Record Windows version, app version, route name, error message, and time.

Need support?

If multiple routes and networks still fail, email [email protected] with the troubleshooting details. Do not send passwords or verification codes.