Connected but no internet
Short answer: If CityLink Global shows connected but websites or apps do not load, reconnect, try another route, and check Private DNS, other proxy tools, sign-in state, and local network conditions.
Common causes
- The selected route is temporarily overloaded or under maintenance.
- Private DNS or browser secure DNS conflicts with system routing.
- Another proxy or connectivity tool is also taking over network routes.
- The device switched between Wi-Fi and mobile data and the session did not recover cleanly.
- The account session expired or configuration did not fully apply.
Troubleshooting steps
- Tap disconnect in CityLink Global, wait a few seconds, and reconnect.
- Switch to another available route and test again.
- Set Private DNS to automatic or off, and set browser secure DNS to system default.
- Close other proxies, accelerators, or old connectivity tools.
- Confirm you are signed in and account state looks normal.
- Test another network, such as switching from Wi-Fi to mobile data.
Need support?
If multiple routes and networks still fail, contact support with route name, device system, app version, and approximate time. Do not send passwords or verification codes.