Some websites or apps not working after connection
Short answer: If only some websites or apps fail, the connection may still be working. Check the target service's region rules, account state, DNS, route choice, and local network.
Start by narrowing the scope
- If all websites fail, start with the connected-but-no-internet checklist.
- If only one website or app fails, focus on that service's region rules, account state, and route match.
- If browsers work but an app fails, app cache, account region, system DNS, or app-level network rules may be involved.
- If only some team members are affected, compare device system, route, local network, and account environment.
Common business scenarios
- Cross-border e-commerce teams accessing seller dashboards, ad accounts, and support tools need consistent connection environments.
- Advertisers and operations teams using Google, YouTube, Facebook, TikTok, or similar platforms should follow each platform's account, payment, and region policies.
- Remote-work or SaaS admin panels with IP allowlists must match the current route IP to the allowlist.
- Overseas Chinese users accessing video, live-streaming, office, or gaming services may be affected by account, content-region, or network checks.
Troubleshooting steps
- Confirm CityLink Global is connected and test more than one regular website.
- Switch to another route or region and test the same website or app.
- Check whether the target service shows security verification, region notices, sign-in warnings, or payment issues.
- Clear the target app cache or test again in a private browser window.
- Check Private DNS, browser secure DNS, or other proxy tools.
- If the issue involves an enterprise dashboard or allowlist system, confirm the current route IP is allowed.
What to send support
Include the website or app name, device system, CityLink version, route name, whether a static IP is used, the error message, and approximate time. Do not send platform passwords, verification codes, or sensitive dashboard screenshots.