Android connection permission troubleshooting

Short answer: If the first Android connection attempt fails, confirm sign-in and allow the Android network connection request. If no prompt appears, restart the app or device and try again.

Common causes

• The Android network connection request was not confirmed.
• The device system blocked or hid the permission prompt.
• The account is signed out or the session expired.
• The current network requires a captive portal or is unstable.
• The selected route is temporarily unavailable.

Troubleshooting steps

1. Confirm regular internet access and avoid captive portal Wi-Fi.
2. Open CityLink Global and sign in with your beta account.
3. Tap connect and allow the Android network connection request.
4. If no prompt appears, close and reopen the app; restart the device if needed.
5. Switch to another available route and try again.
6. Record device model, Android version, app version, route name, and time of issue.

Need support?

If restarting and switching routes does not help, email [email protected] with the details. Do not send passwords or verification codes.